Shipping & Delivery Policy
Last Updated: July 2026
1. Service Areas
Domestic Services:
- We provide packing and moving services across India
- Major cities: Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad
- Inter-city and intra-city relocations
- Remote areas subject to additional charges and feasibility assessment
2. Transit Time Estimates
| Distance |
Estimated Transit Time |
| Intra-city (within same city) |
1-2 days |
| Up to 500 km |
2-4 days |
| 500-1000 km |
4-7 days |
| 1000-2000 km |
7-12 days |
| Above 2000 km |
12-20 days |
Note: These are estimated times and may vary based on weather, traffic, road conditions, and other factors.
3. Delivery Process
Step-by-Step Process:
- Pre-Move Survey: Free assessment of goods (physical or virtual)
- Quotation: Detailed cost estimate provided within 24 hours
- Booking Confirmation: Upon advance payment and written acceptance
- Packing: Professional packing at origin location (1-2 days depending on volume)
- Loading: Safe loading into vehicle with proper cushioning
- Transit: Real-time tracking updates provided
- Unloading: Careful unloading at destination
- Unpacking: Optional unpacking and arrangement services
- Delivery Confirmation: Sign-off on delivery receipt
4. Tracking Your Shipment
- Tracking Number: Provided upon dispatch
- Online Tracking: Track at www.gatixpresslogisticindia.com/track
- Updates: SMS/WhatsApp updates at key milestones
- Customer Support: Call +91-7303452561 for real-time status
- GPS Tracking: Available for premium services
5. Delivery Requirements
Customer Must Provide:
- Access: Clear access to pickup and delivery locations
- Parking: Vehicle parking space near building entrance
- Permissions: Society gate pass, building permissions, NOC if required
- Lift Availability: Confirm lift availability and size restrictions
- Presence: Customer or authorized representative must be present
- Payment: Balance payment before unloading (unless credit terms agreed)
6. Delivery Delays
We strive to deliver on time, but delays may occur due to:
- Adverse weather conditions (rain, fog, storms)
- Traffic congestion and road blocks
- Vehicle breakdown or mechanical issues
- Government restrictions or checkpoints
- Strikes or labor unrest
- Natural disasters or force majeure events
- Customer unavailability at delivery location
Notification: We will inform you immediately of any anticipated delays and provide revised delivery timeline.
7. Failed Delivery Attempts
If Delivery Cannot Be Completed:
- First Attempt: We will make reasonable efforts to contact you
- Second Attempt: Re-delivery can be scheduled within 2-3 days
- Storage Charges: If delay is due to customer unavailability, storage charges of ₹500/day may apply
- Re-delivery Charges: ₹2,000 per additional delivery attempt
- Abandonment: If customer cannot be reached for 7 days, goods may be stored at customer's risk and cost
8. Delivery Inspection
Upon Delivery:
- Inspect Immediately: Check all items before signing delivery receipt
- Note Damage: Clearly mention any damage or missing items on delivery receipt
- Photograph: Take photos of damaged items as evidence
- Sign Carefully: Do not sign "Received in Good Condition" if there is damage
- File Claim: Report damage within 72 hours (household) or 12 hours (vehicle)
9. Storage Services
We offer temporary and long-term storage facilities:
- Short-term: Up to 30 days - ₹100 per cubic feet/month
- Long-term: Above 30 days - Discounted rates available
- Features: 24/7 security, CCTV surveillance, fire safety, pest control
- Insurance: Goods in storage covered under separate insurance policy
- Access: Prior appointment required for accessing stored goods
10. Special Handling
For Fragile and Valuable Items:
- Piano, Artwork, Antiques: Specialized packing and handling available
- Electronics: Original packaging recommended; external damage covered
- Vehicles: Door-to-door or terminal-to-terminal options
- Pet Relocation: Separate arrangement required (not covered under standard service)
11. International Moves
For international relocations:
- Customs clearance assistance provided
- Required documents: Passport, Visa, Inventory list, Insurance
- Transit time: 30-60 days depending on destination
- Door-to-port or door-to-door services available
- Contact international@gatixpresslogisticindia.com for quotes
12. Contact Information
For delivery inquiries and tracking:
Phone: +91-7303452561
Email: delivery@gatixpresslogisticindia.com
Tracking: track@gatixpresslogisticindia.com
Emergency: emergency@gatixpresslogisticindia.com
Office Hours: Monday - Saturday, 9:00 AM - 6:00 PM
Important: Please ensure someone is available at the delivery location during agreed delivery window. Unavailability may result in additional charges and delays.
By using our services, you acknowledge that you have read and agree to this Shipping & Delivery Policy.