Privacy Policy
Last Updated: July 2026
1. Introduction
Gati Express Logistics Packers And Movers ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
2. Information We Collect
Personal Information:
- Name, address, phone number, email address
- GST number, PAN card details (for billing)
- Pickup and delivery addresses
- Inventory details of goods to be moved
- Payment information (card details, UPI ID, bank account)
- Identification documents (for verification)
Automatically Collected Information:
- IP address and browser information
- Device information and operating system
- Website usage data and browsing patterns
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide packing, moving, and logistics services as requested
- Communication: To send booking confirmations, tracking updates, and service notifications
- Billing: To generate invoices, process payments, and manage accounts
- Customer Support: To respond to inquiries, complaints, and service requests
- Marketing: To send promotional offers and updates (with your consent)
- Legal Compliance: To comply with applicable laws and regulations
- Service Improvement: To analyze usage patterns and improve our services
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in service delivery (transportation partners, insurance providers)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, property, or safety, or that of our customers
- With Consent: When you have given explicit consent for specific sharing
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers and databases with access controls
- Regular security audits and updates
- Employee training on data protection
- Limited access to personal information on need-to-know basis
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary:
- Active customer records: Duration of service relationship plus 7 years
- Booking and transaction records: 7 years (as per Indian tax laws)
- Marketing communications: Until you unsubscribe
- Website analytics: Up to 26 months
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request transfer of your data to another service provider
- Complaint: Lodge a complaint with data protection authorities
To exercise these rights, contact us at privacy@gatixpresslogisticindia.com
8. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Enhance user experience and website functionality
- Analyze website traffic and usage patterns
- Remember your preferences and settings
- Deliver relevant advertisements
You can control cookie settings through your browser. Disabling cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.
11. International Data Transfers
If you are accessing our services from outside India, your data may be transferred to and processed in India. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Gati Express Logistics Packers And Movers
Plot: 505, Main Palam Vihar Road, Near Seema Hospital,
Bijwasan, New Delhi, India - 110061
Phone: +91-7303452561
Email: info@gatixpresslogisticindia.com
Privacy Officer: privacy@gatixpresslogisticindia.com
By using our services, you acknowledge that you have read and understood this Privacy Policy.