Refund & Cancellation Policy
Last Updated: July 2026
1. Cancellation by Customer
Cancellation Timeline and Refunds:
| Cancellation Period |
Refund Amount |
Administrative Charges |
| More than 7 days before scheduled move |
100% of advance payment |
₹500 (non-refundable) |
| 3-7 days before scheduled move |
50% of advance payment |
₹500 + 50% of advance |
| Less than 3 days before move |
No refund |
100% of advance payment |
| After vehicle dispatch |
No refund |
100% of quoted amount |
How to Cancel:
- Cancellation must be requested in writing via email to cancellation@gatixpresslogisticindia.com
- Include your booking number, name, and contact details
- Cancellation is confirmed only upon written acknowledgment from us
- Phone cancellations must be followed up with written confirmation within 24 hours
2. Cancellation by Company
We reserve the right to cancel or reschedule services in the following circumstances:
- Force Majeure: Natural disasters, floods, fire, pandemics, government restrictions
- Safety Concerns: Unsafe working conditions at pickup/delivery location
- Non-Payment: Failure to make agreed advance payment
- Prohibited Items: Discovery of illegal or hazardous materials
- Vehicle Breakdown: Unforeseen mechanical issues (we will arrange alternative vehicle)
Refund: If we cancel the service, you will receive a 100% refund of all payments made, with no deductions.
3. Refund Process
Refund Timeline:
- Online Payments (UPI/Card/NEFT): 5-7 business days
- Cheque Payments: 10-15 business days (after cheque realization)
- Cash Payments: 7-10 business days
Refund Method:
- Refunds will be processed to the original payment method whenever possible
- For cash payments, refunds can be collected from our office or transferred to your bank account
- Bank transfer requires account details (Account Number, IFSC Code, Account Holder Name)
4. Rescheduling Policy
- Free Rescheduling: Requested 7+ days before scheduled move (subject to availability)
- Rescheduling Fee: ₹1,000 for requests made 3-7 days before move
- Last-Minute Changes: Requests within 3 days subject to 25% of quoted amount as rescheduling charge
- Rescheduling is subject to vehicle and crew availability
- Maximum 2 free rescheduling allowed per booking
5. Damage and Loss Claims
Filing a Claim:
- Household Goods: Must be filed within 72 hours of delivery
- Vehicle Transportation: Must be filed within 12 hours of delivery
- How to File: Email claims@gatixpresslogisticindia.com with photos, inventory list, and estimated value
Claim Settlement:
- With Insurance: As per insurance policy terms and declared value
- Without Insurance: Limited to ₹50 per kilogram of damaged goods
- Processing Time: 15-30 business days from claim submission
- Settlement: Repair cost, replacement cost, or cash compensation as applicable
6. Non-Refundable Charges
The following charges are non-refundable under any circumstances:
- Administrative processing fees (₹500)
- Packing material costs (once materials are procured)
- Insurance premium (once policy is issued)
- Third-party charges (already paid to vendors)
7. Partial Refunds
Partial refunds may be applicable in the following scenarios:
- Reduced Volume: If actual goods are less than quoted volume (pro-rata refund)
- Service Not Rendered: If specific services (e.g., unpacking, assembly) are not provided
- Overpayment: If customer pays more than final invoice amount
8. Dispute Resolution
- All refund disputes must be raised within 30 days of transaction
- Provide supporting documentation (payment receipts, communication records)
- We will respond to refund requests within 5 business days
- Unresolved disputes can be escalated to consumer forums as per Indian law
9. Special Circumstances
Medical Emergency:
In case of documented medical emergency, we may consider full refund even within 3 days of move (subject to management approval).
Death in Family:
In case of death in immediate family, full refund will be provided with appropriate documentation (death certificate).
10. Contact Information
For refund and cancellation inquiries:
Email: refund@gatixpresslogisticindia.com
Phone: +91-7303452561
Office Hours: Monday - Saturday, 9:00 AM - 6:00 PM
Response Time: Within 24-48 hours
Important: Please retain all payment receipts, booking confirmations, and communication records for your reference. These documents will be required for processing any refund or cancellation requests.
By booking our services, you acknowledge that you have read and agree to this Refund & Cancellation Policy.