Terms and Conditions
Last Updated: July 2026
1. Service Agreement
By using the services of Gati Express Logistics Packers And Movers ("Company", "we", "us", "our"), you ("Customer", "you", "your") agree to be bound by these Terms and Conditions. These terms apply to all quotations, bookings, and services provided by us.
2. Quotation and Pricing
- Quotations are valid for 15 days from the date of issue unless otherwise specified
- All prices are subject to change based on actual volume, weight, and services required
- Final charges will be calculated based on actual goods packed and services rendered
- Additional charges may apply for services not included in the original quotation
- GST and other applicable taxes will be charged extra as per government rates
3. Booking Confirmation
- Booking is confirmed only upon written acceptance and receipt of advance payment
- Minimum 25% advance payment is required to confirm booking
- Full payment must be completed before delivery of goods
- We reserve the right to refuse service if payment terms are not met
4. Cancellation Policy
- Cancellation made 7 days before scheduled move: Full refund of advance (excluding administrative charges of ₹500)
- Cancellation made 3-7 days before move: 50% refund of advance payment
- Cancellation made within 3 days of move: No refund of advance payment
- If vehicle has been dispatched, cancellation charges of 100% of quoted amount will apply
5. Packing and Loading
- All goods will be packed using industry-standard materials and techniques
- Customer must declare all fragile, valuable, and special items before packing
- We are not responsible for damage to items not declared as fragile
- Customer should remove cash, jewelry, important documents, and valuables before packing
- Electronics and appliances will be packed externally; internal damage not covered
6. Transit and Delivery
- Transit times are estimated and not guaranteed
- Delays due to traffic, weather, road conditions, strikes, or force majeure events are beyond our control
- Customer must provide proper access, parking permission, and society gate passes at both locations
- Lift availability must be confirmed in advance; additional charges apply for manual loading/unloading
- Re-delivery charges will apply if customer is unavailable at scheduled delivery time
7. Insurance and Liability
- Transit Insurance is highly recommended and available at additional cost
- Without insurance, our liability is limited to ₹50 per kilogram of goods
- With insurance, coverage is as per declared value and policy terms
- We are not liable for loss or damage to undeclared valuables (cash, jewelry, documents, etc.)
- Claims must be filed within 72 hours of delivery for household goods
- Claims must be filed within 12 hours for vehicle transportation
- All claims must be in writing with supporting documentation
8. Prohibited Items
We do not transport the following items:
- Illegal substances, narcotics, and contraband
- Explosives, flammable materials, and hazardous chemicals
- Live animals and plants
- Perishable food items
- Cash, currency, and negotiable instruments
- Jewelry, precious metals, and stones (unless declared and insured)
- Important documents (passports, titles, certificates, etc.)
9. Payment Terms
- Accepted payment modes: Cash, UPI, NEFT, RTGS, Cheque, Credit Card
- Cheque payments subject to realization
- Late payment charges of 2% per month may apply
- All disputes regarding payment must be raised within 7 days
10. Customer Responsibilities
- Provide accurate information about goods to be moved
- Declare all fragile and valuable items
- Obtain necessary permissions from housing society/building management
- Ensure parking availability at pickup and delivery locations
- Be present or authorize representative at both locations
- Verify goods upon delivery and note any damage on delivery receipt
11. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, floods, fire, accidents, strikes, lockouts, government restrictions, road blockages, pandemics, or war.
12. Dispute Resolution
- Any disputes shall be subject to the jurisdiction of courts in New Delhi, India
- Parties agree to attempt amicable resolution before legal proceedings
- These terms shall be governed by and construed in accordance with Indian law
13. Contact Information
Gati Express Logistics Packers And Movers
Plot: 505, Main Palam Vihar Road, Near Seema Hospital,
Bijwasan, New Delhi, India - 110061
Phone: +91-7303452561
Email: info@gatixpresslogisticindia.com
GST: 07EEFPK2708G3ZL
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.